Privacy Policy

Last updated: 28/08/2026

This policy explains how Gate Engineers collects, uses and protects personal information when you contact us, request a quote, or use this website. We are the data controller for the information described below.

Who we are

Gate Engineers provides electric gate repair, servicing and related work across Stanmore, Edgware, Harrow and the surrounding areas of North West London.

Company name: Gate Engineers Ltd

What information we collect

We collect personal information when you contact us directly, whether by phone, email, or through a form on this website. Depending on how you get in touch, this may include:

• Your name
• Phone number and email address
• Property address or postcode
• Details of the gate, barrier or intercom issue you are contacting us about
• Photos you choose to upload of the fault
• Any other information you include in a message to us

We also collect some technical information automatically when you visit the website, such as your browser type, device type, and pages viewed, through standard analytics tools. This does not identify you personally.

Why we use your information

We use the personal information you give us for the following reasons:

• To respond to a callback request or quote enquiry
• To arrange and carry out a site visit, repair, service or survey
• To send you a quote, invoice, or other correspondence relating to work you have asked us to do
• To keep a record of work carried out at a property, including for warranty or safety survey purposes
• To improve this website, using anonymised or aggregated analytics data

The legal basis for most of this processing is that it is necessary to take steps at your request before entering into a contract with us, or to perform a contract once you have booked work with us. Where we hold information about a completed job for our own records, our legal basis is legitimate interest, since keeping accurate service records is a normal and expected part of running a trade business.

We do not use your information for automated decision making, and we do not sell or rent your personal information to third parties.

Marketing

We will only send you marketing messages, such as a reminder that your gate is due a service, if you have given us clear consent to do so. You can withdraw this consent at any time by contacting us using the details above, or by using the unsubscribe link in any marketing email.

Who we share information with

We may share your information with the following types of organisation, only where necessary to carry out the work you have asked us for:

• Payment processing providers, if you pay us by card or online
• Our website hosting and form provider, who store enquiry and quote form submissions on our behalf
• Our accounting software provider, for invoicing purposes
• Manufacturers or suppliers, only where necessary to order a specific part for your gate, and only with information limited to what is needed for that purpose

We do not share your information with any other third party for their own marketing purposes.

How long we keep your information

We keep enquiry and quote form submissions for as long as reasonably necessary to respond to your enquiry, and for a limited period afterwards in case you get back in touch.

For customers who have work carried out, we keep job records, including safety survey and service history, for a longer period, since this can be relevant to warranty claims, ongoing servicing, and, where applicable, gate safety compliance for managing agents and landlords. Financial records, such as invoices, are kept for the period required by UK tax law, currently six years.

Your rights

Under UK data protection law, you have the right to:

• Ask us what personal information we hold about you, and request a copy of it
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, where we are not required to keep it for a legal or contractual reason
• Ask us to restrict how we use your information, in certain circumstances
• Object to us using your information for certain purposes
• Ask for your information in a portable format, where applicable
• Withdraw consent at any time, where we are relying on consent, such as for marketing

To exercise any of these rights, contact us using the details at the top of this policy. We will respond within one month, as required by law.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection, at ico.org.uk.

Security

We take reasonable steps to protect the personal information we hold, including using secure hosting for this website and limiting access to customer information to those who need it to do their job. No method of storing or transmitting information online is completely secure, but we work to keep your information as safe as possible.

Cookies

This website may use cookies or similar technologies for basic functionality and for analytics purposes, to help us understand how the site is used. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time, for example if we start using a new tool or service that processes personal information. The date at the top of this page shows when it was last updated.

Contact us

If you have any questions about this policy or how we handle your information, contact us